The Service Desk Workshop is envisaged to be a presentation that provides a complete review of SD functionalities and also gives description of new definition and standards that user need to apply during implementation.


If needed, based on user request the practical part can be also organized.

The presentation consists all below mentioned themes which will be thoroughly performed during workshop.

  1. Service Desk Overview
  2. Typical Service Desk support scenario
  3. Key design decisions and configurations steps
  4. Building a Solution Database


Herewith you can see part of presentational materials of Service Desk Workshop

Main SD configuration steps interpret at workshop :: Key design decisions and configurations steps Connection between exisiting  SD and 3rd party one :: Key design decisions and configurations steps Not assisted Service Desk Support Process :: Key design decisions and configurations steps Assisted Service Desk Support Process:: Key design decisions and configurations steps 

More details about the prices and schedules of future workshops please request via  email .

LifeLine Consulting company, with its broad international experience was established with the objective to develop and implement SAP Solution Manager 7.1 /SAP Net Weaver as a platform for sophisticated business process solutions. Through training,...
    Signavio GmbH Berlin/DE   LifeLine Consulting has recently become a partner with Signavio, a Berlin- and Silicon Valley-based software vendor in the Business Process Management (BPM) space. Signavio provides a professional software for modeling and...





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